![]() ![]() Īs my eyes slowly adjusted to the screen light, I got ready to hit refresh at 7 AM on the dot so that I could purchase Genie+. I snatched up my phone and opened the My Disney Experience app. 13, I awoke at 6:55 AM in a Royal room at Disney’s Port Orleans Resort to the sound of my phone alarm. Disney Genie+ Not Working on Park Day: My Worst Nightmare Realized Here’s my own saga of Genie+ issues that led me to the tips above. That said, they can usually offer some type of solution to add magic to your day! Ĭast Members are not likely going to be able to fix the specific issue with your phone (that’s what software engineers are for, and trust me, if you’re having a problem, others are too– and those engineers know about it!). Instead, head into the park and find a less busy Guest Services option. If trying to get the issue resolved in the park, skip the long lines at the Guest Services booth at the entrance.Cast Members may not be able to fix the issue, but they can offer creative solutions. If staying on property and still unable to fix the issue on your own, go to the front desk of your hotel as soon as you realize Disney Genie+ isn’t working.Some guests have more luck on Disney’s free Wi-Fi while others swear you won’t get anything done if you aren’t relying on your own data. Restart the app and your phone, and make sure you have the latest version of My Disney Experience. Try troubleshooting on your end first.As expected with an app release this monumental, there have been lots of reports of Genie+ glitches since launch.īefore we dive into my own story, I wanted to share the top tips for how to fix the issue: In the rest of this article, I’ve shared my anecdotal experience with Genie+ not working in November of 2021, just a couple weeks after it launched. Issues with Genie+: What to Do If Genie+ Isn’t Working I recently had my own Genie+ issues while visiting Walt Disney World and wanted to share my experience about what can happen and what you should do if Genie+ isn’t working for you. Like with any technology, it hasn’t been completely without its glitches. This post will walk you through what to do to save your day at Disney World.ĭisney Genie and Genie+ debuted at Walt Disney World and at Disneyland in 2021. Is your Disney Genie+ not working? Don’t panic. ![]()
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